Speaker: Diane Drake, LDO, ABOM, NCLEM, FNAO

Dates: February 3rd & 4th

Hours: 8 am – 5 pm *

* – two full day attendees will receive a free Systems for Ophthalmic Dispensing Book and a credit voucher for 4 free home study credits

Location: DoubleTree by Hilton – Jacksonville Airport

2101 Dixie Clipper Drive

Jacksonville, FL 32218

Phone: (904) 741-1997

Room Rate: $129/night

Hotel Website

Seminar Pricing

Prices go up after January 28th

NAO Member Pricing

NAO Membership – $75

Before January 28th:

  • One day – $99
  • Two days – $150
  • Hourly – $15 / hour

After January 28th:

  • One Day – $174
  • Two Days – $225
  • Hourly – $30 / hour


Before January 28th

  • One Day – $240
  • Two Days – $340
  • Hourly – N/A

After January 28th

  • One Day – $315
  • Two Days – $415
  • Hourly – N/A

Course List

Click the course below for descriptions, dates and times

A Manager’s Guide to Florida Opticianry Laws and Rules

Saturday February 3rd: 8 am – 10 am

ABO / NCLE     General Knowledge     FL  Required 

This course will present the laws and rules for opticians in Florida.  Discussion will include history, scope of practice, violations and penalties, the licensing process, and continuing education

Preventing Medical Errors in the Optical Environment

Saturday February 3rd: 10 am – 12 pm

ABO    Basic     NCLE     Intermediate     General Knowledge    FL  Required

This course will identify medical errors in the optical environment, an understanding of how they happen and what they can cause, as well as introduce ways to prevent them.  Included in the discussion will be terms including failure mode and effects analysis; root cause analysis and assessment; as well as identification, documentation, implementation of the remedial process, and communication.

AIDS, HIV & the Eyecare Professional

Saturday February 3rd: 1 pm – 2 pm

ABO /  NCLE     Technical /  Intermediate

With various levels of exposure to the HIV Virus in the Eyecare field, it is becoming more and more important to be aware of the risks involved and how to avoid those risks to ourselves and to our patients.  This course will discuss those risks, and explain the universal precautions relating to the exposure.  Some of the most up to date statistics will be included.  Discussions will include explanation of AIDS and HIV and history.  Modes of transmission will also be discussed

Considerations for Low Vision

Saturday February 3rd: 2 pm – 3 pm

ABO     Technical / Advanced

This section will present information regarding low vision.  Topics included will be identifying low vision categories, how to change distance in testing the low vision patient, different types of magnification and how they benefit the patient as well as communication with the patient on how to properly use low vision aids.

The Secrets of the Lens Cross

Saturday February 3rd: 3 pm – 4 pm

ABO     Technical / Advanced

This course will discuss the powers of lenses in all meridians by placing the Rx on a lens cross. Also presented will be information that will assist the ECP in both visualizing the final Rx as well as identifying any unwanted concerns relating to the Rx. Unwanted prism and vertical imbalance will be discussed.

Designing & Dispensing Eyewear

Saturday February 3rd: 4 pm – 5 pm

ABO     Technical / Intermediate

This course will challenge the attendee to review scenarios and deduce the correct solution to the patient/customer needs.  You will learn investigative techniques to determine their true visual, functional and aesthetic requirements.  The tools include detailed interviews, optical analysis, multiple measurements and custom fitting.

Digital Age Dispensing - New Visual Technology Demands New Protection

Sunday February 4th: 8 am – 9 am

ABO     Technical / Basic

Life has changed dramatically over the last 25 years for you and your patients/customers.  “There’s an app for that” has become a common phrase.  The digital age is upon us and with it comes high tech equipment that impacts our vision, both positively and negatively.  This course will present some of the common concerns and methods for protecting our patients/customers.

Defining the "Chief Complaint" to Maximize Vision

Sunday February 4th: 9 am – 11 am

ABO / NCLE     Technical / Intermediate

While patients/customers may come to an Optical office for any number of reasons, it is incumbent upon us to determine the particular reason or reasons and address them in particular.  Part of a patient history is identifying the “Chief Complaint” from your patient.  Whether it is visual, emotional, or something else, satisfaction is depending upon finding the source of the complaint to maximize vision.  This course will help to identify the standard history “chief complaint” as well as digging to uncover any other concerns.

Troubleshooting Rx Complaints

Sunday February 4th: 11 am – 12 pm

ABO / NCLE     General Knowledge  /  Intermediate

Troubleshooting Rx Complaints often begins with identifying what the problem and whether it is real or perceived. This course presents information that can help the participant to look at the reality of perception without prejudging, and find solutions to both real and perceived complaints while turning lemons into lemonade.


Sunday February 4th: 1 pm – 2 pm

ABO / NCLE    Technical / Intermediate

This course will introduce the participant to the principles of HIPAA.  Included in discussion will be regulations, where to find information, who is affected, business associates, who is not affected, when to comply, documentation, implementation, marketing, communication and forms.

I just turned ??? Years old - Can I still wear Contact Lenses?

Sunday February 4th: 2 pm – 3 pm

NCLE     Technical / Intermediate

Emerging presbyopes are one of the fastest growing populations of contact lens wearers.  If they’ve worn contact lens previously, they don’t want to stop and shouldn’t have to.  They aren’t like previous generations of presbyopes, and need and want different options.  This course will focus on the specific needs of the emerging and sometimes more than emerging presbyope, offering various options for this particular patient population.

The Basics of Soft Toric Lens Fitting

Sunday February 4th: 3 pm – 4 pm

NCLE     Technical / Advanced

Today, having astigmatism will not prevent patients from being fit with soft contact lenses.  This course will discuss not only what astigmatism is and the incidence of

astigmatism, but will present ways to satisfactorily fit your patient with lenses.  Designs, fitting basics, diagnostics, and problem solving will be covered.

How Does Tear Film Affect Contact Lens Wear?

Sunday February 4th: 4 pm – 5 pm

NCLE     Technical / Intermediate

Patients don’t like to hear “I’m sorry, but you have a dry eye, and can’t wear contact lenses any longer”.  This course will present some of the causes of dry eyes, and ways to manage those patients with contact lenses.  Included in presentation will be allergies, symptoms, and medications. Discussion will include the various structures of the tear layer as well as some other parts of the eye.